Frequently Asked Questions
Questions from laboratory buyers, distributors and OEM partners.
How do I get pricing?
Request a quote from any product page. Pricing depends on pack size and volume, so it is quoted rather than published. Quotes for Indian addresses are answered by the domestic sales desk; everything else routes to the export desk.
What is the minimum order quantity?
MOQ is stated per pack size on each product page. It ranges from 10 boxes for vial-packed strips to 100 units for single-cassette pouches. OEM MOQs start at 10,000 tests.
Can I get the IFU and Certificate of Analysis before ordering?
Yes. Both are available from the product page — you provide your name, organisation, email and phone, and a download link is emailed to you. The link expires, so request it again if it lapses.
Do you supply samples?
Sample requests are handled through the quote form — select "Product sample" as your intent. Samples go to institutional addresses.
What is the lead time?
Stocked pack sizes usually ship within 3–5 working days of order confirmation. Custom pack configurations and OEM runs are quoted with a lead time per project.
Do you manufacture under our brand?
Yes. See the OEM & private label page for what can be customised at each level, from artwork-only through to a formulation change.
Which certifications does Chimera hold?
Every certification is listed on the certifications page with its issuing body, certificate number and validity date. If a certification is not listed there, Chimera does not hold it.
Do you sell directly to consumers?
No. Chimera is a B2B manufacturer. Small-volume clinic requirements are routed to a distributor in your territory.
Can I become a distributor?
Apply through the distributor page. We confirm territory availability, usually within three working days, then share margin structure and MOQ.
Which export markets do you supply?
Africa, the Middle East, Bangladesh and Southeast Asia, on FOB Delhi or CIF terms. Registration documentation is supplied for the importer to file locally.